Speaker, Author, Strategist, Technologist, Artist

Tag: career Page 1 of 4

Keys on ring

Leadership – empathy is a super power

Empathy is the key to great leadership. Nobody likes dictators or autocrats at the workplace or elsewhere. Can you imagine working for one who only expects you to say “yes”? Can you imagine working for one who won’t listen to you? Here is a personal account of a good empathetic manager I have worked with in several jobs. It is in Chinese (traditional scipt).

20160129_b737_uudd7 - Seamus Phan in a Boeing B737NG procedure trainer

What if you live till 100 and beyond? What would you do?

Have YOU thought about retirement yet? No, I am NOT a financial adviser or anything related. I am NOT selling you anything. This is a philosophical and a pragmatic question.

20160129_b737_uudd7 - Seamus Phan in a Boeing B737NG procedure trainer

What can an airline learn from an enlightened service approach?

As a marketing, branding and public relations practitioner since 1990s, I also wear another even earlier hat, that of customer service and process quality (since 1980s). What can the recent United Airlines incident benefit from an enlightened service approach?

Soaring above in a hot air balloon

How to fail your job interview (or 5 things not to do or say)

I was sitting in the cafe I regularly frequent, and observed yet another fascinating exchange between a boss of a recruitment firm, and a candidate.

Classic camera lens and old school photography

Try non-retouched photography – I dare you

Today, speak to anyone with a camera, and the next word linked to photography would be “photoshop” (almost as a synonym with image editing). However, speak to old school photographers who shot on film, and you get a different response.

Stack of old books

The Road Not Taken: Leaving science was my best career decision

I have always loved science, even as I was thoroughly loving art at the same time. You could say I have an ambidextrous mind, and I could love and juggle both science and art at the same time.

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