Seamus Phan

Speaker, Author, Strategist, Technologist, Artist

Tag: crisis communication Page 1 of 2

aviation interest - Seamus Phan

Should you only hunt for a PR agency when a crisis hits you?

In the Guardian, it was reported that the Hong Kong government failed to secure a PR agency in its tender, with 4 PR agencies immediately declining, and 4 declining later on. These were all large or global PR agencies.

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Seamus Phan, keynote speaker, APATS (Asia Pacific Training Symposium), Singapore

Leadership training for aviation

After spending the entire year so far laboring together, Capt Michael Caston and I are proud to announce two training programs specifically for the aviation industry – Servant Leadership for Aviation, and Customized Interactive Training for Aviation.

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Danger sign

Saying sorry and crisis communication

When it comes to a crisis that demands an apology, the hackneyed responses that I have read, heard or seen in many such occasions, are often criticized and ridiculed. It is not difficult to see why.

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lens blower

Consumers and the rationalization of brands

Some marketers were commenting and lamenting that brand loyalty is fading these days, and that it is more and more an uphill climb to build and sustain brands. I concur.

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Danger sign

Less spin, more facts, more heart

Some people may imagine that public relations practitioners are just people who spin beautiful tales. Public relations is never that, and has always been about the long haul.

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pottery kiln

Skilled potters and effective communication

If you have an important task, such as needing a spokesperson to evangelize your product, or a salesperson to close an important big sale, or a surgeon to operate on a life-threatening ailment, who would you choose?

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