Seamus Phan

Speaker, Author, Strategist, Technologist, Artist

Tag: customer service (Page 2 of 7)

Wing mirror

Self-determination and customer service

Every customer has free will and is increasingly able and willing to determine what his needs and wants are, and to speak loudly for them.

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Seamus Phan has 32 years of professional experience. He is a professional speaker, marketing and branding consultant, creative director, book author, technologist, artist, and aviation enthusiast. Some of his blog articles are reproduced at McGallen & Bolden, where he is the CTO and Head of Content. Connect on LinkedIn. ©1984-2018 Seamus Phan. All rights reserved.

Excellent quality and service are not accidents

Have you traveled on the metro and bullet trains in Japan before? Then you must have wondered why their trains are punctual, well-maintained, and consistent.

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Seamus Phan has 32 years of professional experience. He is a professional speaker, marketing and branding consultant, creative director, book author, technologist, artist, and aviation enthusiast. Some of his blog articles are reproduced at McGallen & Bolden, where he is the CTO and Head of Content. Connect on LinkedIn. ©1984-2018 Seamus Phan. All rights reserved.

lens blower

Consumers and the rationalization of brands

Some marketers were commenting and lamenting that brand loyalty is fading these days, and that it is more and more an uphill climb to build and sustain brands. I concur.

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Seamus Phan has 32 years of professional experience. He is a professional speaker, marketing and branding consultant, creative director, book author, technologist, artist, and aviation enthusiast. Some of his blog articles are reproduced at McGallen & Bolden, where he is the CTO and Head of Content. Connect on LinkedIn. ©1984-2018 Seamus Phan. All rights reserved.

Japanese mochi gift

The Mochi shop and the 3 benefactors

In the Chinese culture, “gui ren” (貴人) are benefactors who have helped us at some point of our lives when we faced some challenges, or to lift us to greater heights. Here is a true story of a small Taiwanese confectionery shop when it faced closure.

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Seamus Phan has 32 years of professional experience. He is a professional speaker, marketing and branding consultant, creative director, book author, technologist, artist, and aviation enthusiast. Some of his blog articles are reproduced at McGallen & Bolden, where he is the CTO and Head of Content. Connect on LinkedIn. ©1984-2018 Seamus Phan. All rights reserved.

Rise of Internet messaging against SMS

When we sit in a cafe or a park, one of the most common ways many people communicate is no longer through short messaging service (SMS), but with a wide variety of Internet messaging apps like Whatsapp, Wechat, Line, and so on.

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Seamus Phan has 32 years of professional experience. He is a professional speaker, marketing and branding consultant, creative director, book author, technologist, artist, and aviation enthusiast. Some of his blog articles are reproduced at McGallen & Bolden, where he is the CTO and Head of Content. Connect on LinkedIn. ©1984-2018 Seamus Phan. All rights reserved.

Holding a modern smartphone

Business lessons from buying a mobile phone

One of the best ways to learn about the customer service delivery of a business or a brand, is to visit one of its front-line retail outlets.

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Seamus Phan has 32 years of professional experience. He is a professional speaker, marketing and branding consultant, creative director, book author, technologist, artist, and aviation enthusiast. Some of his blog articles are reproduced at McGallen & Bolden, where he is the CTO and Head of Content. Connect on LinkedIn. ©1984-2018 Seamus Phan. All rights reserved.

Copyright©1984-2018 Seamus Phan. All rights reserved.