Speaker, Author, Strategist, Technologist, Artist

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Tag: service delivery


Heartwarming customer service

Customer service is really, really simple. Let me illustrate with a real-world example I just experienced with a filmmaking equipment vendor more than 8,000 kilometers away.

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Tech improves service? 少々お待ちください.

Technology can seem to improve workflow and business processes, to reduce administrative overheads and errors. But do they improve customer service?

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