Seamus Phan

Speaker, Author, Strategist, Technologist, Artist

  • Speaker
  • Artist
  • Author
    • Dot ZEN book (2003 – 2004)
    • This Body This Life Book (2002 – 2007)
    • Private Window 1984 book (2007)
    • Journalist
  • Tech
  • Videos
  • Clients & Fees
    • Meeting Planners
  • About
  • Blog
    • Leadership
    • Marketing
    • Talent
    • Technology
    • Quick Look
    • Health
  • Contact
  • Speaker
  • Artist
  • Author
    • Dot ZEN book (2003 – 2004)
    • This Body This Life Book (2002 – 2007)
    • Private Window 1984 book (2007)
    • Journalist
  • Tech
  • Videos
  • Clients & Fees
    • Meeting Planners
  • About
  • Blog
    • Leadership
    • Marketing
    • Talent
    • Technology
    • Quick Look
    • Health
  • Contact

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  • CCCP Gurevich Russian wrist watch
    Snippets,  Thoughts

    Snippets: Exemplary customer service from a tiny watch repair shop

    September 23, 2020 /

    What is customer service to you? Just friendliness and courtesy? It is much more than that. A neighborhood small watch repair shop showed great customer service splendidly.

    read more

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    kitchen knife on board

    Snippets: Simple-looking is not simple, a lesson in soba and pasta

    October 19, 2020
    flight to the skies

    Adieu 2020, Welcome 2021

    December 31, 2020
    Taiwan 101

    Snippets: Top 3 safest countries in the world

    September 29, 2020
  • b uudd SeamusPhaninaBoeingBNGproceduretrainer
    Leadership,  Thoughts

    What can an airline learn from an enlightened service approach?

    April 16, 2017 /

    As a marketing, branding and public relations practitioner since 1990s, I also wear another even earlier hat, that of customer service and process quality (since 1980s). What can the recent United Airlines incident benefit from an enlightened service approach?

    read more

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    Genghis Khan

    An Aravt and a successful business

    September 28, 2013
    Thank you sign

    We are taking back your Customer Card

    June 21, 2013
    coffee cups

    Self-respect and business competitiveness

    March 27, 2013
  • Thank you sign
    Technology,  Thoughts

    Empathy, and not AI or automation, is the REAL enabler of UX and UI

    April 9, 2017 /

    Today, my family had the most unpleasant experience at a local McDonald’s outlet, where patrons waited for an hour (my family waited for half an hour) for what seemed like simple breakfast orders. The problem? Let’s start with the new self-service kiosks.

    read more

    You May Also Like

    keyboard

    A Mac user at the crossroads

    November 23, 2013
    BlackBerry Passport QWERTY keyboard

    5 tips of choosing a website developer

    March 9, 2015
    BlackmagicDesignPocketCinemawithPanasonicLumix mmOISLens

    Video as a medium for online and social media-centric education

    May 2, 2015
  • Great Indian vegetarian food at Komala's Restaurant at ARC
    Leadership,  Thoughts

    Customer service excellence and a little Indian vegetarian eatery

    December 7, 2014 /

    We are simple consumers. We have a simple wish – to have a pleasant experience whenever we enter a service establishment, and to come out of it just a little happier. Is it that esoteric a wish? I do not think so.

    read more

    You May Also Like

    Fujix

    What’s your “out of box” experience?

    November 3, 2011
    Footsteps in snow

    If you have just one hour of life left, what would you do?

    November 16, 2014
    stairs

    Are you a maybe, or a has been?

    December 2, 2012
  • Wing mirror
    Leadership,  Thoughts

    Self-determination and customer service

    April 1, 2014 /

    Every customer has free will and is increasingly able and willing to determine what his needs and wants are, and to speak loudly for them.

    read more

    You May Also Like

    b737 eyvi umms

    2018 Greetings

    December 24, 2017
    pottery kiln

    Brush naysaying spectators aside

    May 18, 2013
    aviation interest - Seamus Phan

    Should you only hunt for a PR agency when a crisis hits you?

    September 30, 2019
  • Leadership,  Thoughts

    Excellent quality and service are not accidents

    March 24, 2014 /

    Have you traveled on the metro and bullet trains in Japan before? Then you must have wondered why their trains are punctual, well-maintained, and consistent.

    read more

    You May Also Like

    stairs

    Good life lessons from 2 cabbies

    July 8, 2012
    dan pink

    Dan Pink on Motivation (TED 2009)

    May 11, 2011
    My grandparents - Grandpa 丁幼泉, army general, book author, professor, and grandma 王長慧, prominent parliamentarian, Taiwan

    Leadership Tribute to my grandpa, army general and thinker

    June 10, 2018
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Engage Seamus for Speaking and Consulting

If you like Seamus to inspire your people, consult on branding and marketing, or have him paint you or your organization some custom art, contact him now.

Call Seamus (Singapore)

Call me at +6563246588

Recent Articles

  • Adieu 2020, Welcome 2021
  • Hammers, Swords & Computers – they are just tools, not gods
  • Website Design, Elegance and Form – Lessons from WordPress
  • Snippets: Kindness from a small Kyoto gyoza stall owner
  • Tradition can be beautiful – Lessons in Diplomacy & Innovation

I can help you with

  • Branding
  • Market penetration (analyses & consulting)
  • Red Teaming for your startup, team and business
  • Creative launches
  • Public Relations (PR)
  • Media Training for CEOs and senior executives
  • Reputation and crisis communication (based on aviation CRM and TEM)
  • Digital marketing (websites, SEO, social media, digital video)
  • Keynote speeches and product evangelism
  • Inspirational talks on conquering challenges
  • Sales & leadership training
  • Chinese paintings

Notable accomplishments

  • 2016 - IntrinSelling™ sales training
  • 2013 - Video for Marketing & Training
  • 2011 - What's Next Leadership for Aviation and Corporations (based on Analects, 3 Kingdoms, Hagakure & Gorinosho, and CRM)
  • 2004 - Netjanus® BSD-based email security appliance R&D
  • 2001 - Perl-based small business process analysis system
  • 1991 - Enlightened Service Providers (ESP)© program for customer service (used in major aviation project)
  • 1981 - Biochemistry research in autoxidation of food lipids and prevention

Sites & Social

* McGallen & Bolden Group
* microwire.info - client news
* Video blog
* Twitter
* LinkedIn

Privacy/Legal

Data Protection, Privacy and Terms of Use
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