The Lost Art of Protocol: Why Etiquette Still Opens Doors Skills Alone Cannot
Recently, an article crossed my desk about modern hiring trends that made me chuckle with immediate recognition: the “iced coffee …
Leadership
Seamus Phan – writes on everything related to running better businesses, including leadership, creativity, innovation, entrepreneurship, agile/lean, process management, quality, philosophy, etc.
The Human Dimension Behind True Service Quality
Walk into a retail storefront, an airport terminal, or a modern business lobby today, and the technological evolution is apparent. …
HR & Tech – The Twin Engines of Business Success
Over the decades I have lived and breathed the nexus of human potential and organizational systems and technology. Long before …
Crisis Communications can’t be a last-minute band-aid “fix”
A recent CNA interview with David Koh, founding chief executive of the Cyber Security Agency of Singapore (CSA), was fascinating. …
Navigating the APAC Matrix: Why a Red Team Approach is Your Path to Sustainable Growth
The Asia Pacific region is a beautiful, monolithic illusion. All too often, Western boardrooms look at a map and see …
Why internal communications matters beyond PR
Businesses are facing problems they have never had to deal with before because of global instability, trade wars, and rapid …