The first time I stood on stage was 1977, when I spoke on Egyptian and Chinese history, and when I was a lead actor in a stage play, as a Japanese servant who thought he was poisoned. I also picked up some nerves to perform illusions before a live audience then. All those experiences made me love the stage for what it brought to people – entertainment and education.
And I continued from 1987, speaking and educating corporate audiences professionally. I have always loved the arts, and dabbled in classical music and then Chinese brush painting. My creative and artistic side, coupled with my decades of business and technology experience, became very useful to many clients.
As I slowly progressed and learned the journey of stagecraft and presentations, as well as developed customized training programs (both classroom training as well as web-based and e-learning programs) in human resource development (HRD) capacities for top international firms, including having developed a million-dollar training program for a top consulting firm when I was an employee.
After my corporate stint in manufacturing, computing, financial services, and professional services, I went independent as a trainer, speaker, facilitator and curriculum developer, and have developed customized training programs for training directors of multinational corporations, including Fortune 1000 corporations and Nasdaq-listed technology firms, where I designed, developed and delivered custom curriculum for e-business, sales, marketing, teambuilding, and so on.
Here are some recent programs I have developed or co-developed, including some interactive video training programs for pilots found at flightleaders.com.
IntrinSelling™ Primer – Sales Training
We have developed corporate sales training programs since the 1990s, for multinational corporations and emerging companies alike. If your company needs a quick primer to inspire your salespeople, the IntrinSelling™ Primer is your fastest route to sales effectiveness, developed and trained by our lead trainer Seamus Phan:
- Can a 10-year old sell?
- Mind over matter
- Understanding the Behavior of Buying
- Primary and Secondary buying desires
- 3-step Sales Cycle
- Credibility in the sales proceess
- What is the Greatest Motivator?
- Non-Verbal Communication in sales
- Power of Mimicry
- Types of Customers and the Lingo
- 18-minute wonder
- Case Studies (for custom training programs)
Media Training Primer™ (2 – 4 hours)
This is a succinct media training program for busy senior executives and CXOs. The primer will help the CXO understand the paradigm shift of a business leader to that of a media spokesperson, which have different requirements. The primer will go through both the human and the technical aspects of being a spokesperson, and prepare the CXO to be ready for any media interview, whether it be print (dailies/magazines), online, at “live” events and conferences, or on TV and radio. The short primer will end with a mock TV interview and the CXO can examine his “media appearance” with the facilitator.
- Selling vs Telling
- The Media’s agenda
- Fundamental questions
- Interview preparation (for print, online, TV/radio, events)
- What to say and provide to the media
- Interview dynamics
- Working in tandem with the journalist
- Difficult questions
- Crisis management basics with CRM (from aviation and medicine)
- Crisis communication basics
- Mock interview
Servant Leadership for Airlines (4 hours)
In the airline industry, safety is paramount. With automation and methodical pilot training, things may be relegated to machines and checklists. But what happens when extraordinary and “out-of-scope” abnormal conditions challenge pilots in the flightdeck? Do they rise up to exemplary and extraordinary leadership? This revised and improved training program, based on Seamus’ earlier work to teach “what’s next” leadership to corporations, is adapted for the airlines, with references to CRM, MCC, air safety, pilot selection and training, and pilot transition to leadership. The program is thought-provoking for participants to examine and integrate the wisdom of the samurai and early kingdoms, from the works such as Hagakure, Gorinosho, and the Three Kingdoms.
- The WHY of leadership
- CRM and its effects
- Pilot profile, assessment and selection
- Psychological profile and competencies
- Learning from the East
- Historical Three Kingdoms and lessons to be learned
- Leaders are warriors
- Learning from 17th century classic Hagakure
- Learning from 350-years old classic Gorinosho by Musashi
- Power of mindfulness in leadership
- Benevolent leadership that leapfrogs the ordinary
- Footprint business card™
I spoke in a 20-minute TED-style talk at the recent APATS 2016 (Asia Pacific Airline Training Symposium) in Singapore, based on the Servant Leadership for Airlines program we have. I was privileged to receive nice audience comments and accolades.
“The Human Factors session (the last session on Day 1) saw a nearly packed house held captive by Dr Seamus Phan of The McGallen & Bolden Group…; that set the stage for Dr Seamus Phan to work magic with his delightful time travel presentation wherein he linked philosophies from Ancient China and Japan to Leadership lessons for modern-day aviation organisations.” (source: Sanjay Mahendrakumar Mukherjee)
“Leadership Secrets at 30,000 Feet” Workshops
I learned how to pilot a Boeing 737NG through a FTD, learning to “fly solo”, coldstart, pushback, program the FMC, taxi, takeoff (depart), ascent, cruise, autopilot, descent, approach, land, and manage various crisis scenarios. I realized just how aviation and piloting best practices could be applied to business and leadership. Through conversations with retired veteran airline captain Michael Caston, a new workshop was born – “Leadership Secrets at 30,000 Feet”. The workshop is highly experiential and hands-on, where CXOs, senior business leaders and managers, can be briefed on aviation best practices, and then apply these within the B737NG flight simulator, instructed by real pilots, and then synergize and integrate these time and field-proven ideas back at running their businesses, more effectively and more profitably.
- Pre-Simulator Briefing
- Simulator session (Crew of 4, for a total group of 16)
- Pre-flight briefing (SOPs, checklists, briefings)
- Flight from A to B (Choice of departure/destination, day/night/weather)
- Engine start (Taxi, take-off, minor problem solving)
- Cruise (Problem solving, decision-making, teamwork, threats, errors, automation, etc)
- Descent (Passenger handling, landing scenarios, etc)
Curriculum Development Expertise
What I can do for you as a curriculum developer is a special blend of the following:
- Field-proven corporate experience.
- Proven speaking and facilitation experience.
- Served very large corporations to startups.
- Wealth of business, journalism, research, technology, marketing, and branding experience.
- Culturally sensitive (East & West).
- Expert in developing classroom training, interactive media, video training, and new media materials.
What can I help you develop?
- Workshops of various duration.
- Games and interactive exercises.
- Case studies and discussions.
- Historical case stories for illustration.
- E-learning (Web-based, mobile, social media, etc)
You can choose to retain all rights, for a higher development fee; or choose to have the rights to use the program throughout your own organization, but cede ownership rights, for a much more affordable fee. I am very open and reasonable to requests.
So, if you need a curriculum development expert with a keen sense of audio-visual imagery, strong business, leadership and technology background, an adventurous spirit, as well as a fast turnaround time for a customized training program, let’s chat!
PowerPoint Presentation Coaching
Through the years, my classical art training, sense of visual imagery, and an acute appreciation for subtlety and context, earned my keynotes and speeches accolades as visually stimulating to audiences worldwide.
Now and then, many friends also called me to help refine their slides from PowerPoint, and to bring visual and audio stimulation to the forefront to help them reach out to their own audiences better.
A good presentation takes time and thought. Through the years, my own slides have evolved. The paradigm today is to have good stories, and have visually simple and yet arresting graphics for his presentations. Just as the “zen” concept embodies simplicity and clarity, much of the best presentations have to embrace SIMPLICITY and CLARITY to communicate your way to success.
If you need a presentation coach with a keen sense of visual imagery, a formal training in the classical arts, and business and technology environs, talk to me now!
I have rekindled my old love of visual imagery and began my little journey of creating business and technology infographics. Here are some examples.