Every customer has free will and is increasingly able and willing to determine what his needs and wants are, and to speak loudly for them.
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Everyone is hoping that the "Internet of things" will bring a multi-billion market within a few years, from intelligent widgets to appliances and automobiles. But it may be more a pipe dream and a fizzle, unfortunately.
The futuristic scenario of robots and automation assisting our lives is fast becoming a reality. Does it make sense? Or is it more worrying than assuring?
When we sit in a cafe or a park, one of the most common ways many people communicate is no longer through short messaging service (SMS), but with a wide variety of Internet messaging apps like Whatsapp, Wechat, Line, and so on.
One of the best ways to learn about the customer service delivery of a business or a brand, is to visit one of its front-line retail outlets.