Seamus Phan

Speaker, Author, Strategist, Technologist, Artist

Tag: aviation Page 1 of 2

20170531_b737ng_eyvi_umms_8

2 Leadership Secrets from the Flight Deck

Have you noticed how frequently “accidents” occur on local highways? There are at least two reasons why – or the lack of these two reasons. Likewise, many leadership crashes happen because of the same two missing reasons.

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aviation interest - Seamus Phan

Best Practices of Crisis Management And Communication in 2018

Crises are plaguing many organizations today, from governments, corporations, institutions, non-profits, smaller entities, and even individuals.

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Seamus Phan, keynote speaker, APATS (Asia Pacific Training Symposium), Singapore

Lessons from the airline incident – Smart crisis preparedness

By now, practically a large part of the connected world may have read or viewed the incident at United Airlines Flight 3411 that happened in early April 2017.

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20160129_b737_uudd7 - Seamus Phan in a Boeing B737NG procedure trainer

What can an airline learn from an enlightened service approach?

As a marketing, branding and public relations practitioner since 1990s, I also wear another even earlier hat, that of customer service and process quality (since 1980s). What can the recent United Airlines incident benefit from an enlightened service approach?

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Seamus Phan, keynote speaker, APATS (Asia Pacific Training Symposium), Singapore

Leadership training for aviation

After spending the entire year so far laboring together, Capt Michael Caston and I are proud to announce two training programs specifically for the aviation industry – Servant Leadership for Aviation, and Customized Interactive Training for Aviation.

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20160129_b737_uudd7 - Seamus Phan in a Boeing B737NG procedure trainer

My life outside work – My twinned journey of painting and learning to fly

Many CEOs and business executives have written about their lives #OutsideWork. Allow me to chip in too.

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