Seamus Phan

Speaker, Author, Strategist, Technologist, Artist

Tag: business process

Chinese brush painting

Insights and Experience trumps mere creative window dressing

“I am not happy with the font. I don’t like how this chart is illustrated. I need more creativity from you in the photograph you shot for this campaign. I need more vibrance in the colors in this image…”

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stethoscope for physicians

3 tasks for business leaders in the age of speed

I was reading an article on Fast Company, on “how to go from idea to prototype in one day“, and it echoed many of my own ideas through 3 decades of work and consulting, that there is no prizes for laggards and procrastination.

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Obsolete stack of old CD and DVD drives

Death of Optical Drives and Business Efficiency

In 2010, Apple heralded the end of optical drives from its laptops. Today, I sent off 4 such drives into my trash bin. What does obsolescence remind us about business management?

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coffee cup

Tech improves service? 少々お待ちください.

Technology can seem to improve workflow and business processes, to reduce administrative overheads and errors. But do they improve customer service?

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