Seamus Phan

Speaker, Author, Strategist, Technologist, Artist

Tag: confucianism

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Pressure or partnership with your suppliers?

All too often, we hear of companies pressuring their suppliers and partners to perform. However, as we are all human beings, what would work better?

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Mencius

The conundrum of “the customer is always right”

Decades ago, when I was entrenched in total quality management (TQM) and service quality, everyone seemed to be hynoptized by the concept of “the customer is always right”. The war cry of the day at that time, especially by frontline managers and task managers, was to bark down at frontliners to deliver service with the motto of “the customer is always right”.

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