Why should leaders start looking beyond new Western management thought and the singular and often quoted Art of War? Can leaders learn from mission-critical professionals like airline pilots in managing people and businesses better? A recent radio interview presented us the opportunity to share our thoughts.
The notion that attending a business school to get ahead is idealism at best. You are probably better off simply studying human history instead.
There is something special in each one of us, and there is something of great value in each one of us. Each one of us is capable of wonders, and we may not even realize it yet.
All too often, we hear of companies pressuring their suppliers and partners to perform. However, as we are all human beings, what would work better?
Decades ago, when I was entrenched in total quality management (TQM) and service quality, everyone seemed to be hynoptized by the concept of “the customer is always right”. The war cry of the day at that time, especially by frontline managers and task managers, was to bark down at frontliners to deliver service with the motto of “the customer is always right”.