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Crisis communication

PR & Crisis 101 – 6 Tips on Handling Difficult Questions

Now and then, as an official spokesperson, you may need to answer a tough question a journalist asks. You may even take offense at the manner of the question or its substance. But it is impolite and improper as a spokesperson to lambast the journalist, or dismiss questions as if you are above them.

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Reflections from a tiny island during a crisis

So, here we are, back to the lockdown mode again, where we are told to WFH (work from home), with no dining in, gyms closed, and basically the same gloomy climate all over again like a bad dream or time loop. Looks like my inner chef, and my weekend artist, have to come to the fore again. Cooped up in a small tiny island in a tiny abode or office, which is the norm, what did I learn as the proverbial ronin?

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Theoretical Physics and the art of crisis management

When folks think of theoretical physics, some may imagine a bunch of nerds/geeks in the light of Big Bang Theory (the TV series that ran for an amazing 12 seasons). Yes, physics, to many, may just be something esoteric scientists are stretched out in a room drawing figures and charts on a whiteboard for days on end.

Crisis Communication in Brief – 2020

Crisis management and communication used to affect only certain industries such as petrochemicals and pharmaceuticals. But increasingly, with cybersecurity breaches and disease outbreaks, every organization needs to understand, communicate and manage crises well, just as pilots use CRM (crew resource management) to prevent and mitigate crises.

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4 Critical Tips for Marketers in 2020 facing a deep decline of the “influencer” industry

Before the COVID-19 saga started, even in the early part of 2020, the so-called “influencer” arena is abuzz with luxury, travel, enjoyment, and lifestyle. Then the global lockdown and shutdown began, and the whole notion of “influencers” changed.

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Running the marathon against the COVID-19 crisis

COVID-19 has begun to look more like COVID-20, as it dominates and fuels much of the conversations on the mainstream media and social media as well. To you and I, leaders and business owners alike, this situation is unpleasant and leaves many unknowns. But some things are certain.

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