Speaker, Author, Strategist, Technologist, Artist

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Rising above Unhealthy Competition – Learning from Two Music Virtuosos

What is competition? The ancient Greeks and the Chinese, among other peoples, had races or competitions, where participants competed fairly in physically demanding activities to see who fared best in skills and talents.

Japanese tea ceremony

Customer service and the Japanese tea ceremony

The Japanese tea ceremony is elaborate, meticulous, and contemplative, and is not merely a ceremony. What can we learn from it in the context of customer service and business?

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