I have been a server administrator, a webmaster, a LAN/WAN administrator, and Mac (OS 7/8/9/X) support specialist, for as long as I can remember. OK, perhaps since 1986. I have had my fair share of hilarious technical support requests and queries, and tried my best to serve these end-user needs without incident.
A fair pay for a fair day’s labor, as they say. If you are paid a certain remuneration, it is equitable to how much effort you put in, and how much results you yield for the company.