Speaker, Author, Strategist, Technologist, Artist

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Wing mirror

Self-determination and customer service

Every customer has free will and is increasingly able and willing to determine what his needs and wants are, and to speak loudly for them.

Aircon vent

Why the “Internet of things” dream may stall

Everyone is hoping that the “Internet of things” will bring a multi-billion market within a few years, from intelligent widgets to appliances and automobiles. But it may be more a pipe dream and a fizzle, unfortunately.

Old manual typewriter

Would you trust your life with automation?

The futuristic scenario of robots and automation assisting our lives is fast becoming a reality. Does it make sense? Or is it more worrying than assuring?

Rise of Internet messaging against SMS

When we sit in a cafe or a park, one of the most common ways many people communicate is no longer through short messaging service (SMS), but with a wide variety of Internet messaging apps like Whatsapp, Wechat, Line, and so on.

keyboard

Security breaches and building own platforms

The recent security breach of one of the more prominent crowdfunding platforms, among many other prominent social media and commercial platforms breached, are becoming commonplace. So what does it mean for business owners and managers?

Holding a modern smartphone

Business lessons from buying a mobile phone

One of the best ways to learn about the customer service delivery of a business or a brand, is to visit one of its front-line retail outlets.

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