Sometime towards the end of every year, I try to write a poem to reflect and to flip the page to the new year. So, every year, I usually write a single English poem. But this year, somehow I felt compelled to write two, one primary poem in English, and a supplemental one in Chinese. May God bless all with opportunities, wisdom, peace, and lots of love. And my comrades, families, friends and all, most of all, God bless you with the sweet freedom you deserve.
What is customer service to you? Just friendliness and courtesy? It is much more than that. A neighborhood small watch repair shop showed great customer service splendidly.