Seamus Phan

Speaker, Author, Strategist, Technologist, Artist

Tag: mutual respect

coffee cups

Stalking your consumers in a shop – don’t

Have you been to a shop where the retail assistants would tail you around the shop, so much so that you end up walking out of the shop really fast?

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coffee

Expensive products and flawed arguments

Even as business climates are competitive, there is no good and sensible reason to succumb to every customer demand, especially if it is unreasonable and based on fallacies.

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Mencius

The conundrum of “the customer is always right”

Decades ago, when I was entrenched in total quality management (TQM) and service quality, everyone seemed to be hynoptized by the concept of “the customer is always right”. The war cry of the day at that time, especially by frontline managers and task managers, was to bark down at frontliners to deliver service with the motto of “the customer is always right”.

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