Seamus Phan

Speaker, Author, Strategist, Technologist, Artist

Tag: PR Page 1 of 2

aviation interest - Seamus Phan

Best Practices of Crisis Management And Communication in 2018

Crises are plaguing many organizations today, from governments, corporations, institutions, non-profits, smaller entities, and even individuals.

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20170530 sword of the bushi, ninja, samurai

2017 marketing review and 2018 reboot

I am not sure about you, but for me, the year literally flew by. While trying to clear a mountain of paperwork before the year ends, I also started to contemplate for 2018. For fellow marketers, what are strategies and tactics that are worth keeping, and what should they do moving into 2018? Let me offer a few humble observations from the past few years of in-house and client-related work, and also trends I observed that would find a long trajectory.

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Soaring above in a hot air balloon

Why every startup needs PR, agency or in-house

There has been incessant talk by some myopic practitioners that startups do not need PR (public relations) at all, much less an agency. However, is such a view practical, realistic, or beneficial?

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Old glass clock

Are you measuring your Communication Campaigns well?

I still see some clients asking for the antiquated AVE and a stack of media clips. It does take a lot of persuasion and education to empower clients to understand that a stack of media clips and a huge AVE do not mean any measure of public relations or communication success. And the landscape is fast evolving.

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pottery town

4 Tips for young marketing, advertising and PR upstarts

So you’ve got your new diploma/degree, and is raving for a high-paying, high-flying job in marketing, advertising, or public relations. What’s next?

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Public Relations trends and beyond

Public Relations (PR) has gone through evolutionary and even revolutionary changes from the 1990s to today.

Before the emergence of social media, online video, online newsrooms, and citizen journalism, it seemed many organizations and practitioners narrowed PR to merely media relations and measured PR only as a factor of the antiquated “advertising value equivalence” (AVE).

Today, PR has gone much, much further. Here are 5 important things to consider.

1) Be holistic. PR is one facet of corporate communication but not the end-all and be-all. PR exists as a subset of a holistic and effective corporate communication program, alongside internal communication, advertising, events, direct marketing, and so on. Plan and think holistic.

2) Media Relations is a mere subset of PR. We need to cater to the entire spectrum of stakeholders, that would include the media, but also institutions, customers, prospects, and the public. The idea of “word-of-mouth” advertising is not new, and proven to be effective. We need to engage EVERY stakeholder possible, to maximize the client’s brand, its products and services, and its reputation.

3) PR is the summation of facts and storytelling. PR is not a direct sales tool, and must be set aside as a serious, respectable, credible information source that can be relied upon by the media and other stakeholders alike. Therefore, facts (information that can be proven to be true) must be present in PR information and collaterals. At the same time, PR must not be boring. The best way to persuade through credible PR is not a “sell, sell, sell” approach, but through the presentation of facts with a good case story as the frontrunner. A story well and truthfully told will get you the greatest mileage.

4) Think social, mobile, and visual. PR is not just about a textual news release sent to hundreds of journalists. Today, PR requires you to present your news to the social media and the mobile platforms, as these become increasingly news and information sources many people rely on (as secondary sources, and sometimes even as primary sources). At the same time, your news must soar beyond the printed page, and jump off the screen as sounds, pictures, and video. At the same time, more people read news off their smartphones and tablets. You need to reach out to the mobile audience.

5) Own your news. PR is no longer the ceding of content to the mainstream media and hope you get mileage and coverage. You need to own your news. An online newsroom with online video, podcasts, and images, is a must-have today, as you extend and expand your media outreach by owning your content that we develop and deliver for you, as well as reaching out to traditional mainstream media. Many multinational corporations and emerging ones have empowered themselves with their own news properties. shouldn’t you?

PS – Here are some stakeholders we need to holistically reach out to:



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