Imagine, in the deep of COVID-19 season, where almost every airline is languishing or even facing closure, including stalwarts, there …
Snippets: Leadership from 4 Asian airlines turning a profit in Q2 2020 Read More »
What is customer service to you? Just friendliness and courtesy? It is much more than that. A neighborhood small watch …
Snippets: Exemplary customer service from a tiny watch repair shop Read More »
The smallest things may mean the most to people, if you know how. It may be snippets of applied technology, …
Snippets: Leadership – customer service and warmth Read More »
Skechers has gone against the flow and tide, and opened MORE retail outlets in Singapore (read news source), despite all …
Snippets: Leaders lead by contrarian courage despite adversity Read More »
In my 30-odd years of professional life, I have found that there are gems who bring value to the business, …
It is often both sad and laughable when I read in the media about restructuring of ailing companies, that the …
Foolish “leaders”, Smart leaders, or Wise leaders? You decide. Read More »
