As a marketing, branding and public relations practitioner since 1990s, I also wear another even earlier hat, that of customer service and process quality (since 1980s). What can the recent United Airlines incident benefit from an enlightened service approach?

Watch and time

These days, mid-level management jobs are getting fewer, as organizations streamline and continue to flatten their hierarchies. Top-level jobs are also getting fewer, simply because jobs are consolidating and people are less likely to jump these days.