Seamus Phan

Speaker, Author, Strategist, Technologist, Artist

Tag: recruitment Page 1 of 6

Soaring above in a hot air balloon

We are generation flux – From full-time to hybrid staffing models

Some young friends of mine started hunting for jobs after graduation, and noticed that there seem to be more and more part-time or contract jobs, rather than outright full-time offerings. They are of course worried.

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20160129_b737_uudd7 - Seamus Phan in a Boeing B737NG procedure trainer

What if you live till 100 and beyond? What would you do?

Have YOU thought about retirement yet? No, I am NOT a financial adviser or anything related. I am NOT selling you anything. This is a philosophical and a pragmatic question.

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20160129_b737_uudd7 - Seamus Phan in a Boeing B737NG procedure trainer

What can an airline learn from an enlightened service approach?

As a marketing, branding and public relations practitioner since 1990s, I also wear another even earlier hat, that of customer service and process quality (since 1980s). What can the recent United Airlines incident benefit from an enlightened service approach?

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Thank you sign

Empathy, and not AI or automation, is the REAL enabler of UX and UI

Today, my family had the most unpleasant experience at a local McDonald’s outlet, where patrons waited for an hour (my family waited for half an hour) for what seemed like simple breakfast orders. The problem? Let’s start with the new self-service kiosks.

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Watch and time

Doing the work of several people? Be grateful.

These days, mid-level management jobs are getting fewer, as organizations streamline and continue to flatten their hierarchies. Top-level jobs are also getting fewer, simply because jobs are consolidating and people are less likely to jump these days.

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keyboard

Suitability of candidates and contractors from their tech skills

I have been a server administrator, a webmaster, a LAN/WAN administrator, and Mac (OS 7/8/9/X) support specialist, for as long as I can remember. OK, perhaps since 1986. I have had my fair share of hilarious technical support requests and queries, and tried my best to serve these end-user needs without incident.

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