Seamus Phan

Speaker, Author, Strategist, Technologist, Artist

Tag: service excellence

Danger sign

Saying sorry and crisis communication

When it comes to a crisis that demands an apology, the hackneyed responses that I have read, heard or seen in many such occasions, are often criticized and ridiculed. It is not difficult to see why.

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Great Indian vegetarian food at Komala's Restaurant at ARC

Customer service excellence and a little Indian vegetarian eatery

We are simple consumers. We have a simple wish – to have a pleasant experience whenever we enter a service establishment, and to come out of it just a little happier. Is it that esoteric a wish? I do not think so.

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Edelkrone

Heartwarming customer service

Customer service is really, really simple. Let me illustrate with a real-world example I just experienced with a filmmaking equipment vendor more than 8,000 kilometers away.

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