Speaker, Author, Strategist, Technologist, Artist

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Tag: service excellence

Danger sign

Saying sorry and crisis communication

When it comes to a crisis that demands an apology, the hackneyed responses that I have read, heard or seen in many such occasions, are often criticized and ridiculed. It is not difficult to see why.

Great Indian vegetarian food at Komala's Restaurant at ARC

Customer service excellence and a little Indian vegetarian eatery

We are simple consumers. We have a simple wish – to have a pleasant experience whenever we enter a service establishment, and to come out of it just a little happier. Is it that esoteric a wish? I do not think so.

Edelkrone

Heartwarming customer service

Customer service is really, really simple. Let me illustrate with a real-world example I just experienced with a filmmaking equipment vendor more than 8,000 kilometers away.

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