Speaker, Author, Strategist, Technologist, Artist

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Tag: service provider

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Serve customers well, not with lawsuits

It seems ludicrous that a company would sue its paying customers, since customers pay the bills and ensure the survival of a company.

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Communicating Product or Service Obsolescence

What happens when you suddenly find a familiar product or service terminated or decommissioned? Besides a sense of loss, what does it remind us of in business or marketing continuity?

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