Speaker, Author, Strategist, Technologist, Artist

Tag: service recovery

budding plant

Serve customers well, not with lawsuits

It seems ludicrous that a company would sue its paying customers, since customers pay the bills and ensure the survival of a company.

Excellent quality and service are not accidents

Have you traveled on the metro and bullet trains in Japan before? Then you must have wondered why their trains are punctual, well-maintained, and consistent.

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