Speaker, Author, Strategist, Technologist, Artist

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Tag: trust

Is the customer always right? Not quite.

One of those age-old ideas “the customer is always right” has always haunted service providers. It is not because service providers want to treat customers anything but nicely, but that the landscape of customer service has moved on from the last few decades, and today’s world is much, much more sophisticated and complex.


Employer-employee trust – It is a 2-way street

One of the interesting topics that surfaced in the human resource arena is trust, consistently and even more frequently these days. It is understandable that employers and employees alike are talking about trust.

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