Speaker, Author, Strategist, Technologist, Artist

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Tag: workflow

Obsolete stack of old CD and DVD drives

Death of Optical Drives and Business Efficiency

In 2010, Apple heralded the end of optical drives from its laptops. Today, I sent off 4 such drives into my trash bin. What does obsolescence remind us about business management?

coffee cup

Tech improves service? 少々お待ちください.

Technology can seem to improve workflow and business processes, to reduce administrative overheads and errors. But do they improve customer service?

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