Seamus Phan

Speaker, Author, Strategist, Technologist, Artist

Tag: workflow

Obsolete stack of old CD and DVD drives

Death of Optical Drives and Business Efficiency

In 2010, Apple heralded the end of optical drives from its laptops. Today, I sent off 4 such drives into my trash bin. What does obsolescence remind us about business management?

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coffee cup

Tech improves service? 少々お待ちください.

Technology can seem to improve workflow and business processes, to reduce administrative overheads and errors. But do they improve customer service?

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