Thoughts – Page 18 – Dr Seamus Phan

Snippets: Leadership from 4 Asian airlines turning a profit in Q2 2020

Imagine, in the deep of COVID-19 season, where almost every airline is languishing or even facing closure, including stalwarts, there are a few which actually turned a profit.

Imagine apples that are tasty, look good, and are organic? And reasonably priced too. Yes, organic foods can be great too.

What is customer service to you? Just friendliness and courtesy? It is much more than that. A neighborhood small watch repair shop showed great customer service splendidly.

The smallest things may mean the most to people, if you know how. It may be snippets of applied technology, or it may just be an honest and sincere smile.

Skechers has gone against the flow and tide, and opened MORE retail outlets in Singapore (read news source), despite all the onerous, excessive and unproductive regulatory COVID19 measures. Why? Simple.

Leadership as a philosophy and practice, is not unknown to me. I have learned about it first-hand, from the coat tails of two giants who braved real wars and real struggles in my life since…

Snippets: Leadership from 4 Asian airlines turning a profit in Q2 2020

Snippets: Organic versus GMO foods – Apples

Snippets: Exemplary customer service from a tiny watch repair shop

Snippets: Leadership – customer service and warmth

Snippets: Leaders lead by contrarian courage despite adversity

Leadership in the frontlines of war – My grandma