Seamus Phan

23Sep 2020 by editor

Snippets: Exemplary customer service from a tiny watch repair shop

What is customer service to you? Just friendliness and courtesy? It is much more than that. A neighborhood small watch repair shop showed great customer service splendidly. (more…)

23Sep 2020 by editor

Snippets: Leadership – customer service and warmth

Snippets, Thoughts

The smallest things may mean the most to people, if you know how. It may be snippets of applied technology, or it may just be an honest and sincere smile. (more…)

15Sep 2020 by editor

Snippets: Leaders lead by contrarian courage despite adversity

Snippets, Thoughts

Skechers has gone against the flow and tide, and opened MORE retail outlets in Singapore (read news source), despite all the onerous, excessive and unproductive regulatory COVID19 measures. Why? Simple. (more…)

03Sep 2020 by editor

Leadership in the frontlines of war – My grandma

Leadership, Thoughts

Leadership as a philosophy and practice, is not unknown to me. I have learned about it first-hand, from the coat tails of two giants who braved real wars and real struggles in my life since I was a child - my grandparents. (more…)

08Jun 2020 by editor

3 Tips to Build a Brand in 2020

Marketing, Thoughts

Recently, a renowned scientist commended on LinkedIn on issues of employee retention, and that she used the word "Zoom" exclusively for videoconferencing in her post. (more…)

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