Seamus Phan

Speaker, Author, Strategist, Technologist, Artist

Category: Leadership (Page 1 of 21)

20160129_b737_uudd7 - Seamus Phan in a Boeing B737NG procedure trainer

Advice for Singapore businesses and startups – To expand is to survive

The media is not a pretty place. Whether we read, hear or see something in the media, invariably some gloom and doom news await us, ranging from wars, natural disasters, sanctions, and general shaky or volatile business climates.

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20160129_b737_uudd7 - Seamus Phan in a Boeing B737NG procedure trainer

What can an airline learn from an enlightened service approach?

As a marketing, branding and public relations practitioner since 1990s, I also wear another even earlier hat, that of customer service and process quality (since 1980s). What can the recent United Airlines incident benefit from an enlightened service approach?

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cash and funding

Foolish “leaders”, Smart leaders, or Wise leaders? You decide.

It is often both sad and laughable when I read in the media about restructuring of ailing companies, that the one and only strategy these “leaders” execute, is to fire people and cut costs.

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cash and funding

Bad debt and business sense

What happens when a client owes you a lot of money for many months? The question is, should you even permit a client to owe you that much money for that long?

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Seamus Phan, keynote speaker, APATS 2016 (Asia Pacific Training Symposium), Singapore

Leadership training for aviation

After spending the entire year so far laboring together, Capt Michael Caston and I are proud to announce two training programs specifically for the aviation industry – Servant Leadership for Aviation, and Customized Interactive Training for Aviation.

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Footsteps in snow

Are your salespeople cost or profit centers?

Remuneration is the primary incentive of salespeople. So how do you gauge if you have got genuinely great salespeople, or just people who are milking you?

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