Snippets: Exemplary customer service from a tiny watch repair shop
What is customer service to you? Just friendliness and courtesy? It is much more than that. A neighborhood small watch repair shop […]
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Snippets: Leadership – customer service and warmth
The smallest things may mean the most to people, if you know how. It may be snippets of applied technology, or it […]
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Snippets: Leaders lead by contrarian courage despite adversity
Skechers has gone against the flow and tide, and opened MORE retail outlets in Singapore (read news source), despite all the onerous, […]
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Leadership in the frontlines of war – My grandma
Leadership as a philosophy and practice, is not unknown to me. I have learned about it first-hand, from the coat tails of […]
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3 Tips to Build a Brand in 2020
Recently, a renowned scientist commended on LinkedIn on issues of employee retention, and that she used the word “Zoom” exclusively for videoconferencing […]
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Crisis Communication in Brief – 2020
Crisis management and communication used to affect only certain industries such as petrochemicals and pharmaceuticals. But increasingly, with cybersecurity breaches and disease […]
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