As a marketing, branding and public relations practitioner since 1990s, I also wear another even earlier hat, that of customer service and process quality (since 1980s). What can the recent United Airlines incident benefit from an enlightened service approach?

What happens when a client owes you a lot of money for many months? The question is, should you even permit a client to owe you that much money for that long?

After spending the entire year so far laboring together, Capt Michael Caston and I are proud to announce two training programs specifically for the aviation industry – Servant Leadership for Aviation, and Customized Interactive Training for Aviation.