Snippets: Exemplary customer service from a tiny watch repair shop
What is customer service to you? Just friendliness and courtesy? It is much more than that. A neighborhood small watch repair shop showed great customer service splendidly.
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Snippets: Leadership – customer service and warmth
The smallest things may mean the most to people, if you know how. It may be snippets of applied technology, or it may just be an honest and sincere smile.
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Snippets: Leaders lead by contrarian courage despite adversity
Skechers has gone against the flow and tide, and opened MORE retail outlets in Singapore (read news source), despite all the onerous, excessive and unproductive regulatory COVID19 measures. Why? Simple.
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Leadership in the frontlines of war – My grandma
Leadership as a philosophy and practice, is not unknown to me. I have learned about it first-hand, from the coat tails of two giants who braved real wars and real struggles in my life since I was a child – my grandparents.
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3 Tips to Build a Brand in 2020
Recently, a renowned scientist commended on LinkedIn on issues of employee retention, and that she used the word “Zoom” exclusively for videoconferencing in her post.
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Crisis Communication in Brief – 2020
Crisis management and communication used to affect only certain industries such as petrochemicals and pharmaceuticals. But increasingly, with cybersecurity breaches and disease outbreaks, every organization needs to understand, communicate and manage crises well, just as pilots use CRM (crew resource management) to prevent and mitigate crises.
